The sole purpose of this webpage is to provide information to help people make informed decisions about ordering from
Canadian Tree Nursery in Salmo, BC.
*NOTE: This webpage is a collection of reviews and complaints posted by current and past Mountain Edge Nursery/Canadian Tree Nursery customers, and public information compiled from multiple online sources. This webpage has no association nor does it represent itself to be Mountain Edge Nursery, Canadian Tree Nursery or canadiantreenursery.com. No goods or services are offered, advertised or provided on this webpage. Links to customer reviews/complaints are posted in the public interest.
See Updates.
Buyer Beware ~ “Your Premier Online Nursery!”
Formerly known as ‘Mountain Edge Nursery‘, Canadian Tree Nursery has claimed to “…provide Canada wide shipping and pick up on a vast array, and unique selection of quality potted trees and plants! We specialize in rare, unique and newly bred plant varieties while also offering all of the classics!”
Further, they have claimed, “We have the benefit of sourcing all of our plants from our own exclusive growing facilities focused on field container production, Mountain Edge Nursery located in the Salmo Valley Of British Columbia and Burton Bay Nursery located above the Lower Arrow Lake in British Columbia!” (From canadiantreenursery.com, Sept 2024.)
BUYER BEWARE ~ other websites:
The previous site (canadiantreenursery.com) now forwards to shopctn.com
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lilacplantsdirect.com (claiming to be in Vernon, BC)
primecalipertrees.com (claiming to be growers in BC Lower Mainland)
hardyhibiscusplants.com (claiming to ship from Michigan, Ontario & BC)
canadiantreenurseryblogs.com
Hundreds of unhappy Canadian Tree Nursery customers!
So many customers have either never received their orders, received plants that are extremely poor quality, dead or not what they ordered — that there is a Facebook page dedicated to informing and supporting people who have had bad experiences with Canadian Tree Nursery:
» Former Mountain Edge / Canadian Tree Nursery Customers Support Group
Currently 867 890 918 925 former Canadian Tree Nursery/Mountain Edge Nursery customers have joined the Facebook group created in June 2022. Join the Facebook Group before ordering from Canadian Tree Nursery to understand how this company operates.
Apparently Canadian Tree Nursery has so many upset or angry people contact them, they have to ask people to communicate ‘kindly and respectfully’ or they’ll be blocked.
Canadian Tree Nursery doesn’t provide a phone number or an email address for customers to make inquiries about their orders, so customers are forced to use their website Chat, which only responds with canned scripts. Customers have not been able to speak directly with anyone at this company. When their website was moved in October, customers lost access to login and view their orders—order records are now apparently gone!
The Canadian Tree Nursery Facebook page created in November 2022, hides the majority of comments on their posts—look at the number of comments posted and the actual comments that are viewable. The latest (March 9) post has 85 comments, but they hide 82 of them. Why do they hide comments?
The Mountain Edge Nursery Facebook page created in 2018, lists info@mountainedgenursery.com email and hasn’t posted since October 2023. For example, see the unhappy comments on the March 21, 2023 post.
Ongoing efforts have been unable to find any source of positive reviews for either Mountain Edge Nursery or Canadian Tree Nursery.
Canadian Tree Nursery Customers Speak
FACEBOOK:
Join the » Former Mountain Edge / Canadian Tree Nursery Customers Support Group created in June 2022 to read customer experiences with this company.
Mountain Edge Nursery Facebook page video of plants a customer received in Nov 2022 (*warning: explicit language): »Watch video . If the post and video are removed, you can watch it here.
YELP:
Canadian Tree Nursery/Mountain Edge Nursery has 4 pages of negative Yelp Reviews dating back to 2022 for orders that were never received, refunds that were refused or dead/dying plants being shipped. Here’s a sample:
REDDIT:
For more reviews and comments by Canadian Tree Nursery customers, visit this Reddit page (one of 3), also created in 2022, asking the question: “For Canadians: does anyone have any recent or past experience with the online store Mountain Edge Nursery? I haven’t received the trees I ordered and it seems from comments online that this is a common issue for customers. They haven’t responded to any emails, calls or online messages.”
The picture doesn’t look much better for Mountain Edge Nursery/Canadian Tree Nursery on the BBB site.
BBB states they have received 227 complaints in the past 3 years and 115 reviews, all are are posted saying pretty much the same thing! BBB has given them an F rating. Apparently a response from Mountain Edge Nursery was not sufficient to remove the listed pattern of complaints.
What is the total dollar value of undelivered orders to date?
If someone were to add up the dollar amounts of the undelivered orders in all of the reviews/complaints listed on the above sites—what would that total be? Just asking for a friend.
Who is Canadian Tree Nursery/Mountain Edge Nursery?
Unfortunately, Jordan and Breanne Daigle, Directors of Mountain Edge Nursery Ltd. now doing business as ‘canadiantreenursery.com’ (no actual business name), have chosen not to respond directly to customers’ many requests for information and/or explanation for what is happening to their paid orders. All contact information has been removed from their website with the exception of a Chat function that is not live.
Default Judgment
In Nov 2022, Mountain Edge Nursery, Jordan Daigle and Breanne Daigle were ordered to pay nearly $32,000 to a shipping/transport company in a Default Order (Registry File #2271754, Playbook Logistics Inc. v. Mountain Edge Nursery Ltd., Jordan Kurtis Daigle and Breanne Maria Daigle), for not paying shipping/transport invoices for deliveries the company made for Mountain Edge Nursery in June and July 2022.
In the Notice of Claim (Registry File# 2271754, Playbook Logistics Inc. v. Mountain Edge Nursery Ltd., Jordan Kurtis Daigle and Breanne Maria Daigle), the plaintiff states:
5. The Daigles caused Mountain Edge to be incorporated on or about January 28, 2022.
6. The Daigles caused Mountain Edge to be incorporated for the express purpose of committing a wrongful act—namely, to withhold payments and/or materials rightfully owed to retail customers, suppliers and others across Canada.
7. Once Mountain Edge was formed, the Daigles expressly directed it to commit wrongful acts—namely withholding payments and/or materials rightfully owed to retail customers, suppliers and others across Canada.
8. Mountain Edge is a sham—that is, a mere facade or alter ego of the Daigles.
The Daigles did not respond or dispute the Claim and the Default Order was issued. This company seems to be experiencing trouble on many fronts.
Source: Default Order and Notice of Claim, BC Court Services Online
*IMPORTANT*: Did you pay for an order that has never been delivered?
If you have placed an order with Canadian Tree Nursery or Mountain Edge Nursery and never received what you paid for or a requested refund, please submit the form below (even if you received a refund from a credit card company or bank). This information is being collected, stored securely and will be submitted to the RCMP and civil court. Also visit the Canadian government website: Non-delivery scams: When nothing comes to those who wait
OR visit mountainjustice.ca to submit a form and evidence for court submission directly.