See previous Updates.

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://canadiantreenursery.ca). Please read this policy carefully to understand our practices regarding your personal data.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you voluntarily provide it to us when you fill out and submit a form. This may include your name and email.
  • Automatically Collected Information: When you visit our website, we may collect certain information automatically through cookies and log files. This may include your IP address.
  1. How We Use Your Information

We use the information we collect to:

  • Track the problem of  non-delivery of goods
  • Comply with legal obligations
  1. Cookies and Tracking Technologies

 Cookies are small text files stored on your device to help us remember your preferences and analyze site traffic. You can adjust your browser settings to refuse cookies.

  1. Sharing of Information

We do not sell, rent or trade your personal information to any third parties. We may share your information with:

  • Legal Compliance: If required by law, we may disclose your information to comply with legal processes, protect our rights, or respond to lawful government requests.
  • Legal Entities: We may share information you submit through our form to the Canadian Anti-Fraud Centre and the RCMP in communications related to business practices of Mountain Edge Nursery/Canadian Tree Nursery.
  1. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse or alteration. However, no transmission of data over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  1. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing and obtaining a copy of your personal data
  • Correcting any inaccuracies in your personal data
  • Requesting deletion of your personal data (subject to legal obligations)
  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those third-party websites.

  1. Children’s Privacy

Our services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such data promptly.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

Effective Date: September 5,  2024

 

*IMPORTANT*: Did you pay for an order that has never been delivered?

If you have placed an order with Canadian Tree Nursery or Mountain Edge Nursery and never received what you paid for or a requested refund, please submit the form below. This information is being collected, stored securely and will be submitted to the Canadian Anti-Fraud Centre. It will not be shared with anyone else.  Also visit the Canadian government website: Non-delivery scams: When nothing comes to those who wait



    The purpose of this webpage is to provide information to help people make informed decisions about ordering from Canadian Tree Nursery in Salmo, BC.

    If you are a customer that has not received your paid order or a requested refund, please report to the Canadian Anti-Fraud Centre or visit the government website: Non-delivery scams: When nothing comes to those who wait.