UPDATES

August 7, 2025:
Once again, Jordan & Breanne Daigle, the ‘Founders’ of canadiantreenursery.com, feel it is necessary to confess their questionable busy practices in a lengthy email sent to customers that have been waiting up to FOUR years to receive their orders—and who have been ignored when they requested a refund. I assume they are unaware that many other nurseries wit online ordering have successfully delivered all orders for the past four years.

This email, titled ‘A Personal Update on Your Plant Pre-Order’ was shared by upset customers on the Facebook page. *Note: many customers say they have tried to contact them on their current shopctn website chat—but have NEVER received any response—no order, no refund, no response.

If your order has already been resolved, no further action is required and you may disregard this message.

From the Founders of canadiantreenursery.com, Jordan & Breanne

Hi,
We’re writing to you today because you placed a pre-order with canadiantreenursery.com— and that order means more to us than we can easily put into words. We haven’t forgotten it, and, more importantly, we haven’t forgotten you.

We know it’s been a long time coming. We want to start by saying: thank you. Thank you for sticking with us this long, thank you for your patience, and thank you for the understanding you’ve shown—even if things haven’t gone as planned. Your patience hasn’t just been appreciated; it’s been helping us continue working to get your long-awaited, special plants to you.

We want you to know that we see your order not as a transaction but as a gesture of trust—and we take that seriously.

We’ve always believed that building something meaningful—something that lasts—means being transparent with the people who make it possible. And that includes showing up even when things are hard. Especially when they’re hard. We aren’t one of those businesses that disappears when things get challenging. We want to be transparent, even when that means sharing parts of the process that aren’t always smooth.

Over the past season and a half, we’ve been hit with more challenges than we ever anticipated. From massive crop losses due to one of the harshest winters for fruit trees we’ve seen in years in BC, to extreme heatwaves during peak shipping season, to shipping cost inflation, to the unpredictability of Canada Post disruptions and the ongoing strain across the broader shipping industry, and even a small group of malicious people who have for three years attempted to undermine our business operations and create confusion and turmoil within our customer base while we work our hardest to deliver on our business commitments—every step of the process has been tested. Some setbacks hit hard and fast, and others quietly piled up in the background until certain delays to our preferred timelines for specific orders were undeniable. We’ve been doing everything we can to reassess, replant, reroute, and reorganize—but despite our efforts, we’ve fallen behind our estimated timelines in a way that has deeply affected your order. Although our policies outline clear solutions in these situations, we understand that it is not always ideal and would prefer not to always address our valued customers with vague policy language.

But what we can promise—and what we want you to hear loud and clear—is that we’re not giving up on our mission or you. We’re not walking away, no matter how overwhelming the situation may have felt at times. We’ve chosen to keep going—to keep showing up, improving, and pushing forward even with a group who has deliberately tried to destabilize our business and create challenges with the goal of forcing us out, regardless of how that would affect our valued customers. Through it all, we’ve continued covering costs out of pocket when necessary and doing what needs to be done whenever possible—simply because it’s the right thing to do. “Cutting losses” is not on the table, not when it would leave good people like you without real answers or resolutions.

We are still here. We are still committed. And yes—we are still absolutely going to resolve your order.

We’re currently preparing for our next shipping window, which, based on how the crops and logistics are shaping up, is projected for Fall 2025 or Spring/Summer 2026. That said, we know asking you to wait longer isn’t preferred by either of us. So, instead of the same message, we want to offer some new, more immediate options and work directly with you to find the best path forward.

If you’re located anywhere within driving distance of our farm or one of the regions we’re planning to pass through, we’d love to coordinate a pickup. That could mean picking up directly from us or arranging a central location in a nearby area where we can meet you and hand your plants off in person. This would allow us to skip over certain shipping delays entirely and get healthy plants into some of your hands much sooner. And honestly—we’d love the chance to meet you face to face and show you just how much care we’ve been putting into these plants behind the scenes.

If pickup’s not possible or convenient, and you need to wait for your order to be shipped directly to you, we completely understand. And in that case, we’d be happy to send you photos of your actual plants in the meantime. That way, you can feel confident that they’re still thriving, still growing, and still waiting for their journey to your garden. (*Editor NOTE: Well over a thousand customers are waiting for their plants to ‘journey to their garden’!!) Your investment is not forgotten—and it’s absolutely still in great hands.

We’d also like to work closely with you to explore substitutions, especially for any backordered varieties that have been contributing to the longer delay. Our goal is to get you beautiful, healthy plants that you’ll be happy with—even if that means adapting the order based on current availability. Whatever the solution looks like, we want to build it together with you.

And if you have questions—or even just want to talk things through with someone who knows your order and situation—we’ve created a dedicated support chat just for that. You’ll be talking with a real person, someone who knows what’s going on, and someone who genuinely wants to help. We’re here, and we want to hear from you.

We understand that this experience has likely tested your patience. It’s tested ours, too. But please know this: we have not forgotten you. We are not a big company with layers of departments—we are a small, young team, family-run, and built entirely on heart, grit, and community. We’re here because people like you believed in us in the first place. That’s not something we take lightly.

So again, from the very bottom of our family’s hearts—thank you. Thank you for your trust, your time, and your continued support. You’ve been with us through the ups and downs in our company’s journey. And we’re determined to carry that forward and provide a resolution for you.

Warmly,
Jordan and Breanne
Founders and Owners
canadiantreenursery.com

For dedicated support regarding your order, please use the following link to connect with our Customer Relations support: Customer Relations Support Chat

November 15, 2024:
Once again, it’s hard to understand why Jordan Daigle keeps providing evidence of his company’s questionable business practices. Today he announced they are suspending delivery of ALL orders until spring/summer 2025 because of the Canada Post strike. Is he unaware that there are plenty of shipping companies in BC that aren’t on strike? They have not suspended ordering.

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November 7, 2024:
Jordan Daigle sent an email entitled “Open Letter From The Owner” to an email list for Canadian Tree Nursery. In this ‘letter’, Daigle claims that customers have been “…misled to believe our business is fraudulent or that they have been scammed.” Unfortunately the hundreds of paid, but undelivered orders over the past 3 years speak for themselves. He also claims that they are “…actively pursuing legal action against them in the Supreme Court of Canada…” That is a lie, he has filed 7 small claims in civil court in multiple provinces falsely claiming defamation and “…a pattern of criminal hacking, harassment, theft, business interference, and copyright infringement.”

One has to wonder why he would draw attention to this issue to all of the customers on his email list that might not have been aware of significant non-delivery issue. As a result, 60+ more people joined the Former Mountain Edge / Canadian Tree Nursery Customers Support Group. Daigle is now helping us get the word out about hundreds of orders remaining undelivered—far longer than his “…agricultural business reliant on mother nature for timely crops…’ can explain!

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November 3, 2024:
Another website goes live. lilacsforsale.com is now lilacplantsdirect.com.

Is it a shell game? Drawing your attention to their ‘Terms’—note all lilacs are sale-priced on the website, so no refunds!

November 2, 2024:
Evidence for use in court and/or submission to the RCMP is now being collected.
If you are willing to provide a signed statement of your experience visit the Mountain Justice webpage or email
admin@mountainjustice.ca. Feel free to ask questions and verify as required.
All submissions are strictly confidential until presented in court or turned over to the RCMP.

October 17, 2024:
Jordan Daigle is now serving notices of civil lawsuits on customers who are exposing the problem of hundreds of paid, undelivered orders to the public.

October 11, 2024:
canadiantreenursery.com is back online with a new website on the Weebly/Square platform. Any violations of Square’s Terms of Service back to 2020 should be reported: ATTN Julie, square@help-messaging.squareup.com .
Be sure to read their new ‘back-order’ policy claiming they can bump your order for two full growing seasons before they might consider a refund! Here’s their current ‘back orders‘ list.

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*NOTE: All company information has been eliminated from the new site, including company name, logo location, email and phone number.
The Chatbot is AI, not a real person.

October 8, 2024
The owner of this website reports being threatened with defamation by
shoptopseed@yahoo.com (in case anyone would like to send a comment).

October 8, 2024:
No longer redirecting to notice on premiergrowersupplies.com now goes to ‘404 Not Found’.

October 6, 2024:
canadiantreenursery.com now forwards to
premiergrowersupplies.com owned by the same Mountain Edge Nursery
See Better Business Bureau report.